Responsible Gaming

Gambling should always be entertainment, never a way to make money or solve financial problems. This page explains how to stay in control and where to find free, confidential help in Australia.

Golden rules

Only ever gamble with money you can afford to lose.
Set a time and dollar limit before you start, and stop when you reach it.
Never chase losses; a loss is the cost of entertainment, not a debt.
Do not gamble when stressed, upset or under the influence of alcohol.
Keep gambling in balance with family, work and hobbies.

Tools at the casino

LevelUp Casino provides player protection tools in the account settings, including deposit limits, session reminders, cooling-off periods and self-exclusion. If you feel your play is getting out of hand, activate these tools early rather than later, and contact the support team to help you set them up.

Where to get help in Australia

If gambling is affecting your life or the life of someone close to you, free and confidential support is available:

Gambling Help Online – 24/7 chat and phone counselling at gamblinghelponline.org.au.
National Gambling Helpline – 1800 858 858, free call from anywhere in Australia.
Gamblers Anonymous Australia – peer support meetings in most states.

Underage gambling

It is illegal for anyone under 18 to gamble. If children share your device, use parental control software and never save payment details in shared browsers.